If the information in this article hasn't helped you resolve your problem, please submit a detailed support request and Aura's Customer Care Team will help.Aura Frames come in a beautiful, gift-ready box and no pricing information will be enclosed to avoid spoiling the surprise.Īlthough the frame is a great gift in itself, you can use our Gift Preparation options to further personalise the gift experience for the recipient: If you can still see that photo or video in your app, however, please use the Show Now button to send it back to your frame: Unfortunately, you cannot restore removed photos or videos so you would have to upload them again from where it was originally hosted. If you have seen a photo or video on the frame and it has disappeared, this is usually because another frame member removed it. If you already have a large number of photos and videos on the frame, this could explain the perceived ‘delay’.ģ) Photos or videos have disappeared from my frame To check this, open the album on your Aura app and check the ‘hidden’ section.įinally, if you set your photo order to “Chronological”, new photos and videos will not be displayed immediately but instead placed into the correct spot in the slideshow so they will come up at the appropriate time. If the missing photos were part of an entire album that you had “auto-added” to the Aura app, they may have been ‘hidden’ if they were identified as duplicates or low-quality images, or when they displayed nudity.
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